What is unified communications? Whether we like it or not, the global digital landscape is rapidly becoming filled with advanced technologies that have fundamentally altered the way we interact and complete tasks, both personally and professionally. A cloud connection also often helps simplify processes for sharing information. According to Computerworld UK, more than 80% of organizations worldwide are forecast to switch to the cloud, colocation services, and hosting by 2025.
Unfortunately, it’s now become difficult for even some of the most experienced IT teams to keep pace with all these technologies. That’s where Unified Communications come in. Let’s take a close look at what this phrase means and how the different components of Unified Communications work.
How Does Unified Communications Work?
The phrase “Unified Communications” (UC) refers not simply to how we connect various digital technologies but collaboration resources as well. True UC eliminates isolation and helps certify that regardless of where teams collaborate, you and your group can gain access to the same secure systems, which contain:
- IM and SMS
- Scheduling meetings
- Web conferencing
- Document sharing
- VoIP (Voice over Internet Protocol) and video calling
What Can Unified Communications Merge?
A UC platform is generally intended to streamline processes. Thus, it’s essential to take full advantage of them. Prior to the advent of VoIP, phone systems didn’t rely on data connections. With new technologies, however, VoIP allows for voice lines to share a common LAN (local area network) connection with other communication devices. This constitutes the basis that permits UC to merge phone systems with other types of communication tools. Per Statista, businesses in the United States added more than 35 million VoIP lines between 2010 and 2018, which means that the total number of lines has reached 41.6 million. GlobeNewswire also predicted last year that small to midsize businesses (SMBs) could expand over 15% in the VoIP market by 2025. Here are other things UC can merge.
If a call is ever missed and gets sent to voicemail, this can be simply managed via voicemail’s visual functions on either a mobile app or a desktop interface.
Thanks to UC, several parties can now more easily communicate on a single call without needing a new extension. If granted permission, certain people can even barge into that call. Phone calls can also be transformed into video conferences, if necessary.
CRM And Business Tools
Many businesses today rely on effective communication for their products and services and thus use customer relationship management (CRM) software, such as Salesforce, Insightly, and Kintone. Thanks to UC, data released in phone calls is connected between the CRM and the phone system (both ways). The CRM can record data such as call time, while the handset logs information about callers and what they are seeking. Forbes predicted in 2018 that big data market revenues for software and services are expected to attain $103 billion by 2027. Additionally, the compound annual growth rate (CAGR) of these revenues is forecast to hit 10.48%.
Everyone knows that faxing is an outdated method of sending documents. Scanning is now more commonly used for this purpose. However, UC can also merge the way fax works with other resources. For instance, incoming faxes can be digitally received in PDF format and be sent from a UC interface. Thus, this document can ultimately be printed on the recipient’s fax machine. This can simplify business interactions, all while maintaining all your communication devices in one place.
Speak With SeaGlass Technology For More Information
Contact the experts at SeaGlass Technology in New York to learn more about how Unified Communications can benefit your business. Our staff is highly certified and has extensive knowledge of top independent software vendors (ISVs) and original equipment manufacturers (OEMs) and can thus help businesses meet their needs in efficient ways. At SeaGlass, we provide help-desk support, application solutions, project management, network support, and other services run by top consultants.
SeaGlass has repeatedly been praised as an excellent business partner by major tech companies like Microsoft, VMWare, and Net2Phone. Our customized solutions aim to ensure your business’s needs are addressed with extreme attention to detail. We also offer 24/7 support and remote assistance, so you can receive help at all times. We boast a combined experience of over 75 years in the IT industry, so you can rest assured that you are in capable hands. Call SeaGlass Technology today at (212) 886-0790 or contact us online for more information about our work.