Remote monitoring and management (RMM) is a type of application often used by IT service providers to maintain the IT systems and infrastructure of their clients. Also referred to as network management or remote monitoring software, RMM is essentially a back-office platform that IT professionals can use to proactively monitor an organization’s IT environments without ever having to set foot on their premises.
Remote monitoring and management is an essential tool for managed service providers (MSPs) and can provide businesses with a wealth of benefits. If you are new to RMM, learn more about this software, how it can help businesses, and how you can start using this concept in your own organization.
Remote IT Management Software
Remote IT management software is one such platform that a business might choose to run its business. RMM software offers a wide range of tools and multiple functions designed to closely administer and monitor IT systems.
Remote IT management software has the power to remotely control a range of equipment, such as desktops, servers, mobile devices, and applications. This is achieved by providing service technicians with performance data and other reports for review and analysis.
With RMM software, service providers can also execute various management tasks, such as service configurations, updates, and patching. As these functions can be performed remotely, it saves businesses time that can be better spent performing other core business activities.
Where Remote Monitoring & Management Helps
Remote monitoring and management can benefit businesses in a variety of ways. This enterprise-level tool delivers innovative technology management capabilities for businesses of all sizes. While RMM is designed to help MSPs more effectively monitor and manage client systems, the benefits are far more advanced. From boosting productivity and automating maintenance to streamlining support and reducing costs, the benefits of remote monitoring and management are quite extensive.
While not all businesses use RMM, most can benefit from acquiring this software. Here is a look at some of the most common ways that remote monitoring and management can help your organization grow and succeed.
Reduce Labor Costs
The benefits of RMM are far-reaching and affect many aspects of an organization. One of the biggest advantages include reduced labor costs, which allows technicians to support a larger number of clients and resolve complex tasks quickly and efficiently. When technicians are equipped to actively monitor and manage multiple clients at the same time with RMM software, they are able to spend more time on tasks like proactive maintenance. This can minimize client downtime and improve customer satisfaction.
MSPs are not able to operate without some form of RMM technology. When implemented properly, remote monitoring and management can help reduce your business’s overheads and can aid in generating more business by offering a reliable service. When RMM is combined with professional services automation (PSA) functions, remote monitoring and management can also help you maintain optimal performance.
Identify & Resolve Issues Quickly
RMM is an essential tool for all businesses that use computers, networks or software to perform work or services. This technology efficiently tracks and collects data about your hardware and applications to ensure that everything continues to run smoothly. Even your switches, routers, and certain IoT devices can be monitored with RMM. When problems are found within your network or systems, it can usually be resolved remotely.
As technicians do not need to physically travel to your place of business to handle installs, repairs or upgrades, work can be completed more quickly and without much interference from staff. RMM also allows certain security flaws to be caught early on before they are exploited, potentially causing thousands to millions of dollars in damages.
Automate IT Tasks
Remote monitoring and management can save businesses time by automating common IT tasks. Many different maintenance tasks can be automated, such as applying patches or performing updates to software or operating systems. With RMM tools, tasks are streamlined which can result in cost savings for your business.
In addition, patches and important updates can be scheduled at a time that most benefits your business. For example, you can schedule updates to be performed after hours so that they do not cause downtime that could interfere with daily work. You can also ensure that your system remains secure with RMM. Remote monitoring and management can work alongside your system’s antivirus software and apply critical updates and patches as needed to keep your system secure.
Contact SeaGlass Technology for More Information
Remote monitoring and management is an excellent way for businesses to have important tasks completed remotely by a trusted MSP. While some issues may still need to be handled onsite, having access to remote IT services can be a major time- and cost-saving endeavor. For more information about remote monitoring and management, reach out to the IT experts at SeaGlass Technology.