In today’s highly digital world, every business needs fast access to trusted IT professionals. Managed IT services allow organizations to connect directly with a team of third-party IT experts who specialize in many different areas.
Modern businesses face many other IT challenges, such as downtime, cybercrime, and similar threats. Managed IT solutions are designed to address and resolve IT issues, such as network interruptions and system failures. Here is a closer look at what is included in managed IT solutions.
Problem Management & Recovery
When IT problems occur, these issues must be resolved as fast as possible to minimize downtime and lost revenue. One of the most important components of managed IT solutions includes problem management and recovery services. MSPs are equipped to restore normal services as quickly as possible, as well as take the proper measures to determine where things went wrong.
Managed IT services providers offer many services to aid in problem management and recovery, such as data backup. Premier data backup and recovery services help ensure data availability and security through local backups, cloud backups, or a hybrid between the two. In the event of an organization-wide disruption, a business must be able to recover data and continue operations immediately.
Businesses often rely on MSPs to assist in the management and optimization of their IT infrastructure. A third-party system administrator offers many key services designed to keep the business running smoothly, such as data backups, programming, new hardware, and software installation, and user account management. System administration may also include daily checks on systems, responding to service outages, and installing, supporting, and maintaining servers.
Software Patch Testing & Implementation
The average business uses many different pieces of software for daily operations. Most software requires the occasional “patch” or firmware update to prevent disruptions and to keep the software safe and efficient.
As part of a comprehensive managed IT solution, software patch testing and implementation can help prevent disruptions to a business. Organizations that utilize patches and quickly initiates updates can also maintain a competitive advantage.
Do not wait until a major IT malfunction or failure has occurred before investing in monitoring services. Proactive system and network monitoring can provide real-time visibility into covered systems and minimize threats by identifying risks early on.
Managed IT services providers offer round-the-clock monitoring by a team of experts that know what red flags to look for that could pose a security challenge.
An MSP’s monitoring services can lead to countless benefits, such as better uptime rates, improved performance, and more predictable costs. Companies that invest in a third-party company to perform system monitoring enable their own staff to focus on core responsibilities that improve business growth.
Unified Communications as a Service
Businesses rely heavily on modern communication methods to share data, collaborate and ensure that all team members remain on the same page. Unified communications as a service (UCaaS) have transformed business communications by aligning all communication forms in a single environment.
Cloud-based UCaaS solutions include many different types of business communications. Some of the most common include email, desk phones, voicemail, speech recognition, instant messaging, fax, web-based conferencing, mobility features, SMS, interactive whiteboards, desktop sharing, and more.
There are many benefits of UCaaS, such as the elimination of the initial expenses associated with setting up advanced communication strategies.
Business Security Audits
No enterprise is safe from the ever-changing cyber threats that put sensitive business data at risk. However, organizations can greatly reduce their risk of falling victim to cybercriminals by undergoing regular security audits.
An MSP will test and assess the business’s overall security posture during an IT security audit, including identifying potential cybersecurity threats. These audits are vital for achieving desired business results and meeting important deadlines.
User Adoption Management
Businesses invest a lot of time and money into implementing new technologies, so it only makes sense that they want to maximize these technologies’ use. User adoption management focuses on training and educating staff on using and best leveraging new systems and applications.
The primary goal of user adoption management is to ensure that organizations are getting the most out of their resources.
End users will always be heavily impacted due to rapid transformation, sometimes leading to negative consequences. When users can use technology in the way it was designed to use, they can reap the benefits.
Contact an Experienced Managed IT Services Provider
More businesses are finding significant value in forming a long-term relationship with a managed IT services provider.
By handing over IT operations to an experienced team of IT professionals, organizations can gain relief from monitoring, managing, and resolving problems with IT systems and functions. To learn more about what is included in managed IT solutions or speak with a reliable managed IT services provider, reach out to SeaGlass Technology experts.