Virtual phone systems enable users to make and receive calls from any internet-enabled device. These cloud-based phone systems provide modern organizations mobility and flexibility not easily achieved with traditional on-premise phone systems.
Types Of Virtual Phone Systems We Provide
SeaGlass Technology provides companies with powerful, all-inclusive virtual phone systems that are packed with amazing features to reduce costs and improve business efficiency. Our experienced team of IT professionals can help your organization transition from an outdated phone system to an expertly installed and fully integrated VoIP (Voice over IP).
VoIP Phone Systems
VoIP technology works by converting voice into digital data and transferring it through an internet connection using a router. With VoIP, businesses can make normal phone calls using the internet while retaining many of the features they use every day, such as call waiting, voicemail, conference calling, call forwarding and caller ID.
Setting up VoIP is a straightforward process that requires a reliable internet connection and adequate bandwidth. Generally, there are no other hardware requirements. There are also other great benefits of VoIP phone systems, such as mobility, scalability, cost savings and integration with unified communication systems.
PBX Phone Systems
A PBX is a private telephone network that enables users to speak with one another. This type of phone system relies on various hardware components to achieve connectivity and operate a business’s internal telephone network. Setting up a PBX can be a time-consuming and complex endeavor that requires the help of multiple system administrators with telecom experience.
PBX phone systems require physical space in an office and connect all office desk phones to the same network. This allows businesses to make internal calls for free and to easily transfer calls. PBX also allows companies to have more phones than phone lines as it uses extensions to redirect calls to business numbers. With PBX, hardware must be serviced onsite by IT teams. A service provider maintains VoIP hardware.
Features Of Virtual Phone Systems
Making the switch to a virtual phone system from a traditional telephone system can bring businesses countless benefits. Here are some of the features that companies can enjoy with a newly installed hosted VoIP phone system.
VoIP phone systems allow businesses to stay connected with patients, clients or customers round-the-clock. Anytime availability enhances the customer service experience and makes businesses appear more reliable and professional.
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Today, it is common for employees to work both in and out of the office. Virtual phone systems allow calls to be routed through multiple devices, including home phones, mobile devices and computers.
Lost calls can occur when businesses put customers on hold without entertainment. Virtual phone systems often include optional music or recorded information that plays while on hold.
Virtual phone systems help ensure that all calls reach the proper person or extension to avoid the frustration associated with direct routing.
Schedule A Consultation With SeaGlass Technology
SeaGlass Technology provides hosted VoIP systems to small- and mid-sized businesses throughout New York City. Contact us by phone at 212.886.0790 or schedule a consultation online today to get started with a new virtual phone system and we will match your needs to the best provider.