Maintaining and updating an IT infrastructure is a full time job, and for a lot of businesses there may not be enough resources to ensure problems and issues are dealt with promptly, especially SMBs. For organizations that do not have the available resources to perform these tasks, often hire managed service providers like Seaglass Technology.
MSPs are typically not located in the same area as their clients and thereby need to be able to maintain and update their clients IT infrastructure remotely. By utilizing remote monitoring and management software, MSPs are able to monitor, identify and fix clients endpoints, networks and computers remotely.
What Is Remote Monitoring & Management?
Remote monitoring & management software is a type of remote IT management software that allows MSPs the ability to remotely solve IT problems, install and update software, roll out bug patches and detect network issues. Remote monitoring & management software is installed on clients’ devices, workstations and network systems, and alerts clients’ MSPs if there are any issues detected with the PCs.
This software grants MSPs the ability to remotely monitor their clients computers and workstations, perform maintenance, resolve IT issues and roll out software patches or updates.
When an issue arises on a client’s computer or network, a ticket or alert, is sent to the MSP and the MSP is able to resolve the issue. Typically when alerts are tickets are sent to MSPs, they are categorized as either critical or non-critical, to establish the severity of the issue.
Benefits Of RMM Software
Aside from the lack of resources needed to maintain and update IT issues in house, businesses also may find that their staff may lack the knowledge and experience necessary to handle and effectively maintain an IT infrastructure. By implementing remote monitoring & management software, businesses can focus on growing their business, rather than having to focus on their IT environment.
Automating IT Tasks
Software updates and bug patches happen frequently, and if those updates and patches aren’t addressed right away, it can result in costly IT security risks and vulnerabilities. By utilizing remote monitoring & management software, updates and patches can be automated, therefore boosting the overall productivity of in house technicians. These automations also allow in-house technicians the ability to spend more time proactively maintaining the infrastructure and reducing downtime.
Reduces Labor Costs
By allowing MSPs the ability to manage networks and computers remotely, the need for a greater volume of in-house technicians decreases. Not only does the need for more technicians decrease, but remote monitoring & management software also allows current in-house technicians the ability to dedicate more time supporting and assisting their own clients in a more efficient manner.
Identifying & Resolving Issues Before They Arise
Remote monitoring & management software is able to monitor networks to identify, diagnose and resolve issues before it becomes a problem.
Software patches often come with bugs and can often cause problems if they are rolled out before they are fully tested. RMM software eliminates the possibility of software patch issues by testing all patches before they are rolled out and deployed.
Speak With The Remote Monitoring & Management Specialists
Having a fully remote team of IT specialists monitor, maintain and update your endpoints, networks and computers can save your organization time and money unlike ever before. The remote monitoring & management specialists at Seaglass Technology have years of experience successfully remotely monitoring and maintaining clients IT infrastructures. For more information about RMM software or to book a consultation, please give us a call at 212.886.0790 or schedule a consultation online.