Your organization may be equipped with the latest and greatest technologies, but they do not always work according to plan. Fortunately, SeaGlass Technology offers IT help desk support to answer any questions or solve any problems your employees may have regarding your software and programs.
Our experts can work directly with your employees to resolve any IT-related issues they experience. We work tirelessly to ensure your business and its technology are running as smoothly as possible.
How Our IT Help Desk Works
Our IT help desk services provide 24/7 support to your organization and its programs. If one of your employees experiences an issue or has a question about your software, they can enter our help desk queue through call, chat or email. Once our team logs the issue into our system, we will immediately discuss the issue and begin implementing a solution. If needed, our team member may request to take control of your desktop. Most issues take less than 20 minutes to resolve.
If the problem cannot be resolved remotely, the team member will pass the issue over to our local onsite support team that will manage your issue at your office to ensure the complication is resolved.
Additionally, if the problem persists among the rest of your employees, we will work to diagnose the issue and push up a software patch if possible. Regardless of the problems your employees may face, we never mark a request as solved unless the issue is completely resolved and free from potentially reoccurring in the future.
Receive Endless IT Help Desk Support Today
If your employees experience IT-related issues that you are unsure of how to fix, reach out to the experts at SeaGlass Technology. Our team of trained and certified IT professionals will provide unparalleled support for your organization and its employees.
SeaGlass Technology will work to ensure that all requests are taken care of in a timely manner and that the solutions we develop are permanent. To receive IT help desk support for your organization, call SeaGlass Technology at 212.886.0790 or schedule a consultation online today.