As today’s businesses continue to become increasingly globalized and interdependent on each other, it has become apparent that every company, regardless of its size or industry sector, needs consistent access to reliable information technology (IT) help desk services. However, for most small and medium-sized businesses, and even some large corporations, the high price that comes with creating an in-house IT help desk services department can feel impossible to overcome.
To make matters even more difficult, finding the right employees to build an IT help desk team can be even more challenging, especially considering the high demand for today’s top information technology professionals. This is a troubling trend, as the ability for companies to compete on the global stage is already highly dependent on the sophisticated hardware, software, and computer networks that will continue to be the cornerstone of tomorrow’s high-tech business environment.
Needless to say, these issues are enough for even the most optimistic of business owners and managers to feel down when it comes to their odds of getting access to leading IT help desk services. Thankfully, IT experts have made a note of this trend and as a result, have created a number of managed service providers, which offer quality IT help desk services in a manner that lets everyday small and medium-sized businesses outsource their daily IT needs.
Top 10 Benefits of Outsourced IT Help Desk Services
From the simplest of technology fixes to the most complex difficulties associated with the maintenance of large computer networks, partnering with a high-quality IT managed service provider can allow your business to flourish in today’s technology-dependent business world, all at a price point that is far more affordable than the creation of an in-house team of information technology experts. With the exciting prospect of outsourcing your firm’s IT help desk services in mind, let’s take some time to look at some of the many benefits associated with outsourcing your company’s information technology services.
Lower Your Organization’s Costs And Save Money
When a business is outsourcing its IT help desk services to a trusted third-party like a managed service provider, they are able to stay in the driver’s seat when it comes to controlling costs. In fact, in some instances, companies that shift from an in-house information technology team to an outsourced IT help desk services provider can even save a significant amount of money along the way. As many managed service providers work off of a pricing structure that is dependent on set monthly fees, your firm will know exactly how much it’s outsourced IT help desk services will cost on a monthly basis. Furthermore, most IT managed service providers will allow you to rent hardware space on devices like off-site data servers on a continual basis, which in turn helps to noticeably lower the required up-front investment for access to a modern, enterprise-friendly IT infrastructure.
Reduce The Risk of Losing Critical Data
When a company looks to outsource the IT help desk responsibilities associated with the day-to-day management of IT services, the third-party managed service provider actually takes on much of the responsibility associated with the upkeep of the organization’s files and databases. As a result, leading IT help desk service providers will oftentimes help to ensure that multiple backups of your firm’s most critical data are available in an effort to minimize the risk of network downtime as much as possible.
Additionally, the best outsourced IT help desk service providers will work to actively implement fixes throughout your organization to help keep software issues, data loss, and outdated hardware from negatively affecting your day-to-day business. While an on-site information technology staff may be capable of fulfilling some of these duties in a timely manner, the reality is that a small team of even the best IT professionals simply cannot respond to issues as quickly as the best IT help desk managed service providers.
Continuous Access To The Best Technology
Leading IT help desk outsourcing firms are continually looking at ways to upgrade the technology they utilize. As one of their customers, firms that choose to partner with IT help desk service providers reap the hidden benefit for getting access to the best that cutting-edge information technology has to offer, all without having to invest any of your organization’s time or money in the process.
This creates a real win-win situation for your company, as it gets the benefits associated with the best that modern technology has to offer without having to foot the bill for such upgrades personally.
The Opportunity To Focus More On Your Business
As we are sure you understand, most of today’s companies are not directly in the information technology business. If this is the case, then why should your firm have to try to make itself into an IT company in order to better compete in your chosen business sector? When you make the decision to outsource the IT help desk services associated with your business, it saves time, money, and most importantly allows your organization to focus on what it does best.
Whether your firm is focused on providing the best engineering, construction, or law services possible to its clients, outsourcing the day-to-day operations of your IT help desk will allow your employees to spend less time trying to get their computer to work correctly and more time to focus on what they do best.
Increase Organization-Wide Productivity
For those small or medium-sized businesses that have not had access to IT help desk services in the past, choosing to partner with a quality managed service provider can immediately lead to an increase in overall productivity. In most cases, this rapid improvement in organization-wide output is due in large part to the fact that when IT help desk services are readily available, employees will no longer be responsible for getting their technology to work correctly. Thanks to the fact that the best IT help desk service providers are able to guarantee little-to-no computer or network downtime, your organization could easily become more productive than ever before.
In short, the impressive combination of cutting-edge technology and high-quality customer service from experts in the field of information technology help to make outsourcing your firm’s IT help desk services a great investment. Your firm’s chosen managed service provider will take numerous technology-related issues off your plate, allowing for greater focus on the important tasks at hand.
Flexible IT Help Desk Service Hours
If your business is like most organizations, it likely operates on the traditional 9-to-5 schedule. However, this doesn’t mean that your firm won’t have employees working at off-peak times to complete important projects. One of the biggest issues associated with the upkeep of an in-house IT help desk is figuring out how to staff the help desk during times that fall outside of the traditional 9-to-5 window.
With an in-house help desk, clients, and employees who might call in for assistance after hours will get a voicemail, which can lead to frustration and lost productivity for all involved. When your organization chooses to outsource its IT help desk needs to a globally-minded service provider, it can get access to IT experts from a number of different time zones. In turn, this helps to ensure that your organization can provide 24-hour live IT help desk support to all.
Simplify Management Responsibilities
When an organization decides to outsource its IT help desk responsibilities through a third-party provider, the number of employees that must be directly managed by your firm can sometimes be greatly reduced. Better yet, the third-party service partner is solely responsible for the recruitment and hiring, day-to-day management, and disciplinary action associated with outsourced IT professionals. This can help to significantly reduce the stress placed on your human resources department, as scrambling to find a qualified IT professional to fill a complicated technical position will immediately become a thing of the past.
Higher Profits For Your Organization
As many of us understand from personal experience, when a company has a poor IT help desk, it can very quickly lead to high levels of customer dissatisfaction, which can in turn negatively affect the organization’s bottom line. Clients (and employees, too) want to be able to call in at any hour, speak directly to a real person, and get their problems resolved as quickly as possible.
With an outsourced IT help desk, 24-hour service becomes a real and affordable possibility, which in turn can help to meet the needs of your clients and employees better. This is no small change, as happy clients and employees will do more business with you and stay with your company longer, which in turn can only help to increase the overall profits seen by your organization.
Level The (Business) Playing Field
In reality, most small and medium-sized businesses can not realistically afford the technology, equipment, and manpower required to match the in-house IT help desk services that much larger companies are able to maintain effortlessly. Outsourcing the responsibilities of an IT help desk can help small and medium-sized firms act as if they are more prominent corporations by allowing them access to the same technology and experienced professionals at a fraction of the cost. Better yet, third-party managed service providers typically offer IT help desk service packages that are scalable, which means that when your firm does experience explosive growth, it can increase it’s IT help desk capabilities in tandem.
Effortless Compliance And Security
Off the top of your head, can you say that your company’s firewall is up-to-date? When was the last time that your firm audited its workstations and servers? What about e-commerce, has your company implemented the correct security standards for accepting credit card information online and worked to maintain those standards?
Clearly, there is a whole lot that today’s businesses must consider when it comes to information technology-related compliance and security standards. For example, when a company chooses to accept credit and debit cards in their online store, they must do their due diligence and adhere to the complex compliance standards to ensure customer security. Figuring out how to go about guaranteeing that such standards are being met can be difficult for any organization, especially if it’s IT help desk services are not robust.
Thankfully, when you choose to partner with a service provider and outsource IT help desk responsibilities, issues surrounding compliance and security are handled for you, helping to make such issues feel effortless for your organization.
Hiring For In-House IT Positions Is A Pain
If your company were to start an in-house IT service desk from scratch, the hiring process would likely become difficult, to say the least. Just because a potential job candidate is qualified does not mean that they are experienced enough to address the information technology needs of your organization adequately. Even if they are a great candidate and highly experienced, an in-house IT employee leads an isolated career experience that is hard to overcome no matter how hard they work to understand new technologies.
On the other hand, partnering with a leading IT help desk service provider is a great way to ensure that your organization is getting access to some of the best minds today’s IT industry has to offer. I think we can all agree that we would rather see an experienced doctor more than a first-year biology student. The same can be said about information technology, where choosing to partner with the best can help to guarantee the health of your organization’s IT infrastructure for years to come.
Reach Out to a Managed IT Services Provider
As we have seen, numerous fantastic benefits are associated with choosing to partner with a qualified service provider when looking to outsource the IT help desk needs of your company. If you are actively considering the adoption of a managed service provider to outsource your firm’s IT help desk operations, we invite you to contact us today to learn more about the fantastic services that we are proud to offer our customers.